HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

All domestic orders (the US only):

East coast orders take 2 – 4 business days to arrive.

West coast orders take 4 - 6 business days to arrive.

All international orders could take up to 2 to 4 weeks on standard shipping (varies by location).

International Orders: Customs import and duties could be charged once the buyer receives the item. Charges must be paid by the recipient of the parcel. We suggest contacting your local customs office before placing the order or what charges you would incur.

WHAT IS YOUR RETURN POLICY?

If you are not 100% satisfied with your purchase, you have up to 30 days to return your shoes from the time you received your shipment. A full refund will be granted if the shoes are unworn and returned in the same state as your received them along with all the accessories that it came with: shoe horn, shoe tree, insoles, thank you card, and extra laces. There will be $10 charge for all unreturned accessories. Please make sure to try out your shoes on a soft surface to avoid scuffles on the outer sole. If shoes are returned after 30 days have passed you will receive a store credit. Return shipping is free for all US orders.

All marked down and clearance items are FINAL SALE. 

To return your shoes, please email support@anthonyveer.com

WHAT IS YOUR EXCHANGE POLICY?

We understand that buying shoes online can sometimes be a bit challenging. You can exchange your shoes for any pairs in stock within 30 days from when you received the product. To qualify for an exchange, your shoes must be unworn and returned in the same state as you received them, along with all the accessories that it originally came with: shoe horn, shoe tree, insoles, thank you card, and extra laces. Please make sure to try out your shoes on a soft surface to avoid scuffles on the outer sole. Return shipping is free for exchanges all US orders.

To exchange your shoes, please email support@anthonyveer.com

WHAT HAPPENS ONCE SHOES ARE RETURNED?

Refund: Once your shoes are received at our warehouse, they are inspected to see if they qualify for a full refund. We then process a refund, which takes 7 – 10 business days to reflect your credit card statement.

Exchange: Once your shoes are received and inspected, we ship the product requested for an exchange. The exchange process could take up to 14 days. To expedite your exchange, we suggest purchasing the correct item and return the item in your possession for a full refund.

SIZING

What size shoes should I buy?
All our shoes are made true to size, select your normal US dress shoe size. Typically dress shoes run half to full size smaller then athletic shoes.
If you're still doubtful please reach out to us at support@anthonyveer.com

CONSTRUCTION AND BUILD

What is a Goodyear welted construction?
The Goodyear welted construction is the highest quality of construction in shoes, industry wide! This welting process is highly labor intensive and results in shoes being highly durable, water resistant, easy to re-sole and comfortable as the leather molds to the foot over time. The shoe, however, is more rigid and less flexible than for example a Bologna stitched shoe.

What is a bologna construction?
The Bologna construction creates a smooth, comfortable shoe. The shoe has the uppers folded and stitched together like a sock, with a thin leather insole added, and once the whole top part is finished, the outsole is attached. The Bologna shoe construction method is ideal for making immaculate and flexible shoes.

SHOE CARE 

How do I take care of my shoes?
Always use a shoehorn when putting on your shoes to avoid back creasing.
Always use a shoe tree when not wearing your shoes to maintain the overall structure.
Clean your shoes weekly with the following steps:
Use a horse brush to remove dust, debris, and solid stain
Apply highly quality polish with applicator or cloth in circles
Use shoe brush rigorously to blend in the polish and take off excess
Take a soft cotton cloth or microfiber towel to buff for shine